Cookie policy

1. What Are Cookies?

Cookies are small text files placed on your device (computer, phone, tablet) when you visit a website. Cookies help improve site performance, remember user preferences and provide analytics.

2. Types of Cookies We Use

We use the following categories of cookies:

2.1. Necessary Cookies

Required for the website to function.

session cookies
shopping cart cookies
language preference cookies
security cookies

These cookies do not require consent.

2.2. Preference (Functional) Cookies

Remember your preferences, such as selected language or login details.

These cookies do not require consent, because they are used only to provide features you have explicitly requested (such as language selection or login)

2.3. Statistical Cookies

Used to collect information on how the website is used.

Google Analytics
Matomo
Hotjar

These cookies are activated only after the user provides consent via the cookie banner.

3. Third parties and the use of cookies

Our website may use cookies from:

Google LLC
Meta Platforms
Hotjar Ltd
Microsoft Clarity
Mailchimp / Brevo / Klaviyo
YouTube / Vimeo
Tawk.to / Crisp / Intercom (vestlusvidinad)

Third parties may collect:

IP address
device/browser data
behavioral data (page views, clicks)

4. How to manage cookies?

Users can:

accept cookies
refuse non-essential cookies
change preferences via cookie banner
remove cookies via browser settings

5. Cookies

We use:

Necessary cookies
Preference cookies
Statistical cookies
Marketing cookies

Users can change their cookie settings via the banner.

6. Data Transfer to Third Parties

Data may be transferred to:

Google LLC
Meta Platforms
Delivery services (Omniva, DPD, Itella)
Payment systems (Stripe, PayPal, Maksekeskus)
Accounting services
Email marketing services (Mailchimp, Brevo)

7. Retention Periods

Inquiries: up to 1 year
Account: until deletion
Orders: 7 years
Marketing: until consent is withdrawn
Logs: 30–180 days

8. User Rights

Access to data
Rectification
Erasure
Withdrawal of consent
Data portability
Objection to marketing

9. How to Exercise Your Rights

Users may:

Send an email to info@bbresearch.ee
Use the “Privacy and Data” section
Change cookie settings

10. Data Security

SSL encryption
Access restriction
Backups

11. Data Transfers Outside the EU

For Google, Meta, Mailchimp:

Standard Contractual Clauses (SCC)

EU–US Data Privacy Framework

12. Contacts

B&B Research OÜ
info@bbresearch.ee
+372 60 60 600
Vana-Lõuna 39/1, 10134 Tallinn, Estonia